We’re seeking a tech-savvy, nearshore Support Analyst to join a remote team supporting Microsoft Teams conference rooms and Logitech AV equipment. This role is part of a long-term initiative to enhance support operations, a leading semiconductor company, by integrating nearshore talent.

Responsibilities:

• Remotely support AV/IT infrastructure including Microsoft Teams Rooms and Logitech smart devices.
• Troubleshoot common hardware/software issues (e.g., blurry video, non-functioning speakers/mics).
• Handle tickets and escalate complex issues as needed.
• Perform basic remediation steps: firmware updates, device resets, software reboots, etc.
• Maintain communication with on-site teams and internal AV engineers.
• Occasionally travel to the US for short-term, project-based needs (e.g., large events or boardroom setups).

Must-Have Qualifications:

• Experience supporting Microsoft Teams and Teams Rooms.
• Familiarity with Logitech AV equipment: cameras, speakers, smart boards.
• Solid understanding of remote troubleshooting practices.
• Strong communication skills in English.
• Availability to work Monday–Friday, 8 AM–5 PM Central Time.
• Willingness to travel to the US occasionally (passport and visa permitting).

Preferred Locations:

• Mexico
• Costa Rica
• Colombia