Your Impact

•     As a Technical Customer Delivery Project Manager, you will report directly to CX Delivery leader within the Customer Experience Delivery Team.

•     Your main responsibility is to delight our customers by applying a mix of project management techniques (e.g., Agile, DevOps, and PMP) that resonate with them and ensure a personalized, proactive, and predictive experience.

•     Your goal is to help our customers improve the value of their technology investments while building trust and positive relationships.

•     You shall work with international stake holders of our client as all the project revenue will be landing in Australia.

Minimum Qualifications:

•     5+ years of technical product or program management experience

•     5+ years of Technical understanding of collaboration, security, and networking architectures, including technologies such as Firepower, ISE, Stealthwatch, Catalyst, Nexus, DNAC, Wireless, and UCS

•     5+ Years Strong organizational skills and a track record of timely project delivery as well as excellent communication, team leadership, problem-solving, and data analysis skills to drive decisions

•     7+ years of experience working directly with technical teams

•     3+ years of customer-facing experience as well as experience with performance metrics, a customer-focused mindset, adaptability to fast-paced environments, and effective collaboration are essential

Preferred Qualifications:

•     5+ years of experience in project management disciplines, including scope, schedule, budget, quality, risk management, and critical path management

•     Experience handling projects across cross-functional teams, building balanced processes, and coordinating release schedules

•     Experience defining KPIs/SLAs used to drive multimillion-dollar businesses and reporting to senior leadership

•     Innovative, with strong facilitation, negotiation, and executive stakeholder leadership skills

•     Expertise in software lifecycle management, requirements gathering, and outstanding communication is required

•     Willingness to work during early hours and late hours (in lieu of daytime hours) to catch up with ANZ based HQ folks.

•     Good sense of Revenue Recognition of projects and Cost Cross-Charging mechanisms.