Key Responsibilities:

Client Delivery:

Product Strategy and Vision

• Collaborate with client and stakeholders to define, develop, and articulate product strategies that align with clients’ business and experience goals.

• Work closely with client teams to understand their vision and requirements, providing expert advice and recommendations.

• Translate business needs into compelling product visions and roadmaps.

• Lead cross-functional teams including designers, developers, and product managers to ensure seamless execution of product design processes.

• Champion design thinking methodologies, driving innovation and user-centric designs for client projects.

User Experience (UX) & User Interface (UI) Design:

• Lead user research, gather insights, and analyze user behavior to inform design decisions.

• Design intuitive, engaging, and effective user interfaces and experiences that solve problems and meet client needs.

• Lead Design System creation, scaling, and adoption for client projects.

• Develop high-fidelity prototypes to validate concepts and refine designs.

• Facilitate user testing sessions, iterate on feedback, and ensure product usability and functionality.

Collaboration and Communication:

• Present design concepts and strategies to clients, gaining buy-in and ensuring alignment with their needs.

• Strong focus on client satisfaction, project management, and thought leadership.

• Foster strong client relationships, acting as a trusted advisor and accountable for delivery excellence.

Business Development:

• Partner with leaders to identify and pursue new business opportunities within the product, experience, and UX domains.

• Lead proposal and SOW development and business development initiatives to expand our client's design footprint at accounts.

• Showcase the business impact of design through metrics, case studies, and past project outcomes.

• Support larger pursuits as a subject matter specialist.

Leadership and Development:

• Lead and mentor project teams of designers & consultants, fostering professional growth and development.

• Acting as a career advisor to junior and sr. product designers to advance their career development.

• Promote a fun, creative, collaborative and inclusive team environment.

Qualifications:

• Bachelor’s degree in Product Design, Human-Computer Interaction (HCI), Graphic Design, or related field.

• Minimum of 8 years of experience in product design, UX/UI design, and related roles.

• Exceptional leadership abilities, with experience managing and mentoring design teams.

• Proven track record of leading design and design system projects from conception through execution and delivery.

• Expert-level proficiency in design and prototyping tools; Figma and Maze.

• Strong communication skills, capable of articulating complex concepts to both technical and non-technical stakeholders.

• Portfolio of prior consulting or agency work that demonstrates broad digital design output and measured impact / results.

• Advanced knowledge and experience with creating and managing DesignOps in collaboration with business, product, and engineering stakeholders.

• Intermediate understanding of HTML, CSS, JavaScript, React, Angular, and native mobile for seamless design-development collaboration a plus.

• Experience with designing on platforms like AEM, Drupal, M365 and SharePoint, Salesforce, and ServiceNow a plus.

• Experience with designing and launching agentic AI and conversational interfaces a plus.