Key Responsibilities:

Client Delivery

Product Strategy and Vision:

• Translate business requirements and insights into actionable design solutions that drive measurable outcomes.

• Collaborate with client and stakeholders to support the development and articulation of product vision, ensuring design aligns with clients’ business and customer experience goals.

• Work as part of cross-functional teams including business analysts, developers, and product managers to ensure effective execution of product design processes.

• Apply design thinking methodologies to deliver user-centric designs for client projects.

User Experience (UX) & User Interface (UI) Design

• Support qualitative and quantitative research efforts, such as usability testing and analytics review.

• Translate research into personas, journey maps, and experience principles that inform design decisions.

• Create information architectures, wireframes, prototypes, and high-fidelity UI designs for mobile, web, and enterprise platforms.

• Design for accessibility and inclusivity, ensuring products meet relevant standards.

• Contribute to design systems and ensure consistent interaction patterns and visual language.

• Participate in user testing sessions, synthesize findings, and communicate key outcomes to stakeholders to ensure product usability and functionality.

Collaboration and Communication

• Present design concepts and solutions to clients, ensuring alignment with their needs.

• Focus on client satisfaction, time management, and collaborating with teams to find optimal design solutions.

• Partner with engineering to ensure design feasibility, delivering design specifications and interactive prototypes to guide development.

• Collaborate with product managers, business analysts, and QA teams to ensure design quality through delivery and launch.

• Build strong client relationships and contribute to delivery excellence.

• Participate in the internal product design discipline by seeking and providing feedback, and contributing to an inclusive, supportive, and fun environment.

Qualifications:

• Bachelor’s degree in Product Design, Human-Computer Interaction (HCI), Graphic Design, or related field.

• 2-5 years of experience in end-to-end product design, from discovery to launch, in consulting, agency, or in-house product teams.

• Proficiency in design and prototyping tools (Figma and Maze).

• Strong English communication skills, capable of articulating design concepts to both technical and non-technical stakeholders.

• Portfolio of prior work that demonstrates digital design output and impact/results.

• Experience collaborating with business, product, and engineering stakeholders.

• Familiarity with HTML, CSS, JavaScript, React, Angular, and native mobile is a plus.

• Experience with platforms like AEM, Drupal, M365 and SharePoint, Salesforce, and ServiceNow is a plus.