At CRG we are looking for a Citrix Lead Systems Engineer who will lead and support the Citrix Virtual Apps and Desktops/DaaS platform to provide delivery of virtual business applications, virtual desktop workspace and published resources to support a secure business environment that is accessible to our customers anywhere. They are also responsible for delivery of non-Citrix workloads through the Netscaler application delivery controller.

Requirements:

• BS/BA in a related discipline. Education may be substituted on a year-for-year basis with directly related work experience.

• Minimum 8-10 years of Enterprise experience, 10 years preferred, architecting, designing, implementing and supporting Citrix Virtual Apps and Desktops, Netscaler Gateway and Netscaler Load Balancing.

• Minimum 3-5 years in a senior and/or team lead role.

• Works well across multiple IT and application teams.

• Mentors, coaches, share knowledge and delegates with other team members throughout the organization.

• Strong datacenter infrastructure disciplines, including Virtualization, Active Directory, DNS, TCP/IP Networking, PKI/SSL and Windows Server operating systems and debugging.

• Can work independently with limited instructions and possess excellent verbal and written communication skills.

• Can articulate complex problems to non-technical personnel or leadership.

• Strong understanding of Profile Management required, experience delivering user personalization using FSLogix, Ivanti UWM or AppSense Environment Manager preferred.

• Strong understanding of Printer delivery and driver management capabilities required.

• Experience with delivering Citrix solutions in Citrix or Azure cloud, or delivering desktops using Azure Virtual Desktop a plus, but not required.

Responsibilities:

• Creates and updates documentation and runbooks for the Citrix Virtual Apps and Desktop and Citrix ADC environments. Creates and updates Service Desk documentation as needed.

• Follows prescribed policies for change management and service level agreements for incidents and service requests.

• Implements and maintains Citrix Virtual Apps and Desktops and Citrix ADC (including Citrix Gateway) in an Enterprise setting, including High Availability, Global Site Load Balancing and Disaster Recovery solutions.

• Monitors Citrix platform components to ensure optimal performance and forecasts capacity requirements to accommodate performance and growth needs.

• Creates and maintains performance baselines to ensure compliance with business ley performance indicator metrics.

• Performs troubleshooting and root cause analysis to address performance issues, connectivity issues, security issues that affect Citrix infrastructure and/or published business applications.

• Implements, configures, and updates business applications delivered using Citrix platform, ensuring new applications meet compatibility, security and performance requirements.

• Identifies areas of process improvement and areas where automation will eliminate manual repeatable work. Familiar and proficient with Powershell scripting and programming with REST APIs.

• Implements, configures, and updates Citrix ADC, including system configuration, AAA authentication protocols such as LDAP and SAML, routing configurations, Layer 2 and Layer 3 connectivity and firewall segmentation.

• Implements, configures and updates load balanced virtual servers and understand various load balanced protocols such as TCP, HTTP and SSL.

• Implements, maintains, and renews SSL certificates using a variety of tools, such as OpenSSL, when needed.